YouTrip (www.you.co) is a Southeast Asian-focused fintech dedicated to creating the next generation of digital financial services for the region. With its consumer and corporate products, YouTrip and YouBiz, the company empowers users with the most affordable and convenient financial innovations. The company is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa. It was recognised as a Top FinTech Leader at the SFF Global FinTech Awards 2021 and awarded Best Multi-Currency Mobile Wallet Provider at the APAC Insider’s 2022 Singapore.
Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.
Job Description: Application Support Engineer – L3
As an Application Support Engineer, you will be responsible for analyzing software application functionality, identifying areas for improvement, and enhancing application performance. You will collaborate closely with our development teams, internal users, customer support agents, partners and vendors to deliver high-quality software solutions. Your role will involve diagnosing application errors, monitoring configuration changes, and maintaining the performance of our applications..
Responsibilities:
- Perform in-depth analyses of software application functionality and make recommendations for enhancements.
- Consult with the software development team, internal users, and clients to optimize application performance.
- Identify the root causes of application errors and escalate critical issues to the Product Team for resolution.
- Maintain records of configuration changes and coordinate scheduled application updates.
- Document processes, create performance metrics reports, and monitor application performance.
- Develop tools to assist L1/L2 support teams in their investigation processes.
- Demonstrate a solution-oriented approach to problem-solving.
- Collaborate effectively with team members, fostering a collaborative work environment.
- Manage multiple tasks independently, prioritize under pressure, and meet deadlines in a fast-paced setting, all while maintaining high-quality work output.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 3-5 years proven experience in software application support in a related field.
- Strong analytical and problem-solving skills.
- Ability to work closely with development teams and stakeholders to deliver effective solutions.
- Experience in identifying and diagnosing software errors.
- Proficiency in documenting processes and performance metrics.
- Demonstrated ability to create tools that aid support teams in their investigations.
- Excellent multitasking skills and the capacity to prioritize effectively.
- Self-motivated, detail-oriented, and able to meet deadlines in a fast-paced environment.
If you are an enthusiastic and motivated Application Support Engineer with a track record in enhancing software application functionality and performance, we invite you to be part of our collaborative and innovative environment.
