Ignition is the world’s first client engagement and commerce platform for the professional services industry, from proposal and payment automation solutions to a broader client engagement platform, to transform the way people do business together. We are a high-growth, global SaaS organization with employees in Australia, US, Canada, UK, South Africa, New Zealand and the Philippines.
Company Values:
- We are better everyday
- We work without ego
- We are smarter together
- We hero our customer
About the role:
The purpose of the Setup Team Member here at Ignition is to assist customer onboarding by converting client engagement documents and provided services into Ignition templates. You will be working closely with our Customer Facing teams across the world to deliver this value and help them create a positive customer onboarding experience.Role location:We are open to candidates in the Philippines. We have embraced remote working and all our employees can work from home.What your day to day will look like:
- Research and resolve issues reported by customers or internal teams
- Carry out setup tasks while creating visually appealing marketing brochures
- Proactively addressing all setup questions and following up with internal teams and clients
- Manage projects aimed at enhancing the internal processes and workflow of the team
- Actively participates in regular team meetings and professional growth opportunities
- Convert customer documentation into Ignition terms letter and service templates
- Assist in importing clients and other setup related in-app functions on behalf of customers
- Utilizes Canva’s online platform to design marketing brochures for customers
- Proactively assisting the client facing teams to onboard customers and improve customer retention rates
- Assist in Ad hoc requests as required
- Willing to work Monday to Friday (no weekends) between 10am to 7pm
Qualifications
What you need to succeed:
- Experience with Canva, CRM software is preferred
- Intermediate knowledge or familiarity of Front End Web Development tools and technologies (HTML/CSS/Javascript/Liquid)
- Self-starter and ability to work autonomously
- Highly productive and efficient in repeatable tasks
- Strong communication skills both internally with Ignition teammates and externally with customers
- You have a high attention to detail and desire to go beyond a surface-level understanding of issues brought to your attention
- You don’t shy away from feedback and you take it on board
- You have terrific communication skills – both written and verbal
- You are systems and process driven
- You are flexible and demonstrate proactive approaches to problem solving with strong decision-making capability
- You feel most comfortable working to deadlines
- You thrive off working in a team with the ability to work well independently
Additional Information
Why join us:
- Founder led, global SaaS organization, in hyper growth mode and scaling fast
- We work without ego in a collaborative, open and transparent work culture
- Competitive salary and employee stock options from day 1
- 20 days accrued annual leave/vacation, along with 10 days of wellbeing days to take care of yourself and/or loved ones
- Health/Dental/Vision benefits from day 1
- Annual education allowance to support your professional growth
- Curious and smart coworkers who won’t back down from a challenge
- Employee recognition program
- Quarterly wellness allowance to spend on your wellness and what this means to you
- Paid subscription to Headspace and LifeWorks EAP & Wellbeing Platform
- Flexible working supported by work from office reimbursement and mobile allowance to allow you to set yourself up safely to work from home
- Personal tax return assistance – after all, we are in the accounting business!
- Paid parental leave
- An extra paid day off to celebrate your birthday, alongside volunteering leaves
- Monthly social events
Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested. Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs.
