Customer Experience Lead – Raedial Holdings Limited

Raedial Holdings Limited has over the years provided great quality services in different sectors in Nigeria and Africa. Our services cut across all major industries and this has helped us add great value to the society.

We are recruiting to fill the position of a Customer Experience Lead

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Supervise customer experience representatives
• Analyse statistics and compile accurate reports
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Requirements and skills

• Proven working experience as a Customer Service Manager. At least 5 years.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools.