KWA Services Ltd is a port and material handling equipment supplier which also offers aftersales solutions based in Lagos. With a focus on equipment sales, maintenance and repair, KWA Services Ltd provides reliable and efficient solutions for various industries. We are committed to delivering high-quality services and ensuring the smooth operation of equipment.
Role Description
This is a full-time on-site role for a Lead Maintenance Engineer at KWA Services Ltd in Lagos. The Lead Maintenance Engineer will be responsible for ensuring a high level of customer satisfaction by providing for timely, professional and effective communication and service support response to all inquiries.
Main Tasks & Responsibilities
- Provide for direct technical support to clients through troubleshooting, technical advice via electronic means or direct participation on site
- Carry out inspections on client’s Kalmar equipment as per manufacturer’s guidelines
- Develop and offer spare parts recommendations to employer and clients
- Advise on necessary tooling and equipment to effectively service and repair Kalmar products
- Liaise with factory product support personnel for technical solutions
- Complete regular preventative maintenance as scheduled
- Communicate with customers regarding the diagnosis and repair problems experienced in the field
- Conduct product training for the customer and dealer technicians/operators to ensure competency
- Prepare and assist personnel in the field with documentation, report of labour, work orders, and inspections
- Evaluate, assist with and report on warranty claims
- Co-ordinate and assist with any factory directed corrective actions to equipment and provide report on completion
- Analyse technical issues and provide solutions
- Comply with OH&S policies and procedures in accordance with the law
- Ensure a safe working environment at all times
- Actively contribute to additional sales of service
Requirements
Minimum Experience
- A minimum of 5 years practical experience as detailed above
- Experience in commissioning, maintenance, fault diagnosis and repair of mechanical handling, port, industrial operations or crane industry sectors
- Experience in troubleshooting and repair of DC and AC (low and high voltage) electrical systems, electronics and PLC + control modules.
- Experience in delivering product technical & operator training
- Preferably have completed various Kalmar training programs and processes certification for Kalmar software.
Skills & Knowledge
- Ability to read and follow electrical & hydraulic schematic drawings
- Knowledge in fault finding and diagnostics of CANBUS Systems
- Knowledge in diagnosis and repair of hydraulic systems
- Knowledge in diagnosis and repair of electrical systems and electrical control systems
- Knowledge in diagnosis and repair of mechanical systems including welding and diesel engines.
- Intermediate to advanced level in Microsoft applications – Excel, Word, PowerPoint, and Outlook.
- Excellent customer relationship skills
- Effective time management & administration skills
- People management and development skills
- Excellent communication skills (written and verbal English)
- Excellent interpersonal skills (ability to deal with all stakeholders in the business)
Competencies
- Customer orientated
- Team player
- Motivating and inspiring people
- Excellent work ethic and leadership qualities
- Ability to participate in all training and development programs
- Cultural sensitivity and adaptability
Education
- Mechanical/Electrical Engineering qualifications.
- Formal high school or degree qualification
- Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems