Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.
We are recruiting to fill the position of a Customer Success Representative
Position Summary
- We are seeking a dedicated and customer-oriented individual to join our team as a Customer Success Representative (CSR). The CSR will play a pivotal role in ensuring our customers’ satisfaction and success with our products or services.
- This role involves proactive engagement with customers, resolving issues, and identifying opportunities for upselling or cross-selling.
- If you are passionate about delivering exceptional customer experiences and have a track record of building strong customer relationships, we encourage you to apply.
Key Responsibilities
- Build and maintain strong, long-lasting customer relationships.
- Provide excellent customer support through various channels, including email, phone, and chat.
- Monitor customer accounts and proactively reach out to prevent issues.
- Collect and analyze customer feedback to improve our products or services.
- Maintain accurate records of customer interactions and transactions.
- Understand customer needs and pain points to address them effectively.
- Collaborate with other teams to ensure timely issue resolution.
- Identify opportunities to upsell or cross-sell products or services.
- Stay updated on product knowledge to effectively assist customers.
Qualifications
- Bachelor’s Degree or equivalent experience is a plus.
- Minimum of 2 years of experience in a customer-facing role.
- Ability to work independently and as part of a team.
- Attention to detail and organizational skills.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Proficiency in using customer support software and tools.
Note: We look forward to receiving your applications!
