A Mobile Spa company is a need of a Business Development Associate focused on Business Growth, Operations and Customer Management.
Job Description
● Ensure systems operate smoothly and align with quality standards.
● Maximize the efficiency of all business procedures (From Enquiry, service delivery and post service feedback).
● Support therapists to ensure high motivation, provision of high-quality service and ongoing
development.
● Receive and report customer feedback effectively to ensure continuous service and
programmed improvement.
● Ensure health, safety and COSHH regulations are complied with at all times.
● Manage inventory for the spa equipment, products and disposable.
● Responsible for reporting refilling and restocking of work supplies and relevant tool
servicing and repairs.
● Follow up with leads till they become paying customers.
● Manage WhatsApp line, social media page DMs and business line.
● Develop and implement marketing campaigns to attract new customers.
● Develop and implement strategies to improve the client experience at all touchpoints, from
booking to service completion.
● Oversee the therapists to ensure that they are providing high-quality service.
● Manage customer relationships and build loyalty.
● Develop and manage marketing campaigns to attract new clients and grow the business.
● Participate in business growth activities (events, exhibitions, market analysis etc.)
● Track marketing performance and return on investments, prepare weekly and monthly
reports for management.
● Make recommendations that can improve business services and profitability.
● Any task considered relevant for the growth and success of the business
Remuneration
N150,000 plus commission.
