Remote Account Manager – Kovai.co

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.

At Kovai.co, we’re rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.

Our Products:

• Biztalk360
• Turbo360
• Document360

“UK headquarters. Indian innovation. Global impact.”

Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.

We are on track towards $30 million in annual revenue – and we’re just getting started.

Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.

Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.

What’s the job? Customer Success Manager

What you’ll do on the job:

• The Account Manager & Customer Success Manager will be responsible for managing and nurturing customer relationships from initial onboarding through the customer lifecycle.

• This hybrid role focuses on ensuring customer satisfaction, promoting retention, and driving growth by developing long-term relationships with a portfolio of assigned customers.

• The successful candidate will connect with key business executives and stakeholders, act as a liaison between customers and cross-functional internal teams, and ensure the timely and successful delivery of our solutions according to customer needs.

Key Responsibilities:

– Serve as the primary point of contact and build long-term relationships with customers and existing customers

– Take responsibility for cross selling and upselling into existing clients

– Develop understanding of the clients tech landscape so we can engage with other teams to sell other modules

– Target existing customers for cross selling

– Fully understand the product set and how to sell it

– Build a pipeline of business

– Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.

– Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

– Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

– Forecast and track key account metrics.

– Assist with high-severity requests or issue escalations as needed.

– Develop and manage client portfolios, sustaining business growth and profitability by maximizing value.

– Analyze customer data to improve customer experience and minimize churn.

– Hold product demonstrations for customers and improve onboarding processes.

– Evaluate and improve tutorials and other communication infrastructure as required

– Mediate between clients and the organization to handle and resolve customer requests and complaints.

– Aid in product design and product development by providing customer feedback.

Requirements:

– Proven work experience as an Account Manager, Customer Success Manager, or similar role.

– Experience in developing business within existing client accounts

– Ability to take on New Business requirements when required

– Experience of working with Azure and or 3rd party Azure related products

– Knowledge of FinOps and advantage but training can be provided

– Experience working with SaaS products.

– Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

– Solid experience with CRM software

– Experience delivering client-focused solutions to customer needs.

– Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

– Excellent listening, negotiation, and presentation abilities.

– Strong verbal and written communication skills.

-Some travel required, including European travel’ ‘Occasional travel to Head Office in Kent’

– Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.

-Salary £50-60k plus commissions.