We are currently looking for a business and operations manager with an eCommerce background to develop and oversee Motopay’s eCommerce operations, ensuring a seamless and positive customer purchasing experience and understand the eCommerce landscape to identify improvement areas, develop growth strategies, and manage all daily operations to drive online sales.
Responsibilities
- Develop and execute strategies to improve customer service throughout the eCommerce journey.
- Monitor sales performance and track key metrics, analyzing data to identify areas for improvement and implement necessary changes.
- Implement efficient processes and procedures to ensure timely and accurate order fulfillment.
- Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
- Manage customer inquiries, complaints, and feedback promptly and effectively.
- Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.
- Stay updated with industry trends, technologies, and best practices in eCommerce operations, implementing relevant strategies to increase revenue and profitability.
- Collaborate with other departments, including marketing, supply chain, and customer support to ensure seamless integration across all functions.
- Track and analyze inventory levels, ensuring optimal stock availability and minimizing stock-outs or excess inventory.
- Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction.
- Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.
- Enhanced customer satisfaction through optimized eCommerce operations.
Requirements
- Minimum of 5 years of experience in eCommerce operations management.
- Strong knowledge of eCommerce platforms, technologies, and industry best practices.
- Excellent organizational and communication skills.
- Proven experience in developing and implementing plans to improve the customer experience.
- Ability to work collaboratively and effectively with cross-functional teams.
- Proficiency in customer data analysis and business intelligence tools.
- Analytical and problem-solving mindset, with the ability to make data-driven decisions.
- Adaptable and flexible, navigating and thriving in a dynamic eCommerce landscape.
- Results-oriented, with a focus on achieving and exceeding targets.
- Excellent interpersonal and communication skills to effectively collaborate with stakeholders at all levels.
- Self-motivated and organized, with strong attention to detail and the ability to prioritize tasks effectively.
- Strong leadership and decision-making skills to drive successful eCommerce operations.
