Reporting line:Head of IT
Job description:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals.
- Troubleshoot hardware and software issues, diagnose and resolve technical problems promptly.
- Perform routine maintenance tasks to ensure the smooth operation of IT systems.
- Keep abreast of the latest technologies and developments in IT to provide effective support and recommendations.
- Stay updated on social media trends, tools, and best practices to continually improve the organization’s social media presence.
- Produce high-quality written and visual content for social media posts, blog articles, newsletters, and other marketing materials.
- Foster meaningful interactions with the organization’s online community by responding to comments, messages, and inquiries in a timely and professional manner.
Requirements:
· A minimum of Bachelor’s Degree in computer science.
· Previous experience in an IT support or helpdesk role is required
Required Competencies:
· Proficiency in various operating systems.
· Understanding of basic networking principles and the ability to troubleshoot network issues.
· Knowledge of computer hardware components and experience with hardware troubleshooting and repairs.
· Familiarity with common software applications, as well as the ability to support and troubleshoot software issues.
· Basic understanding of cybersecurity principles and best practices.
Salary: 80,000 monthly