We are seeking a procurement officer to join our team. The Head of technical will work with the DCEO to articulate and execute long-term technical strategy for the business division, including network design, optimization, security, service delivery, and program management. S/He is responsible for developing the capabilities of the technical team.
Responsibilities and Deliverables:
1. Leadership and Coordination:
· Responsible for the 24×7 operation and availability of the technical infrastructure
· Manages the Division’s IT infrastructure services team; setting goals, prioritizing projects, communicating with stakeholders and overseeing budgets
· Defines the overall mission of the infrastructure services team
·Direct operational support for network operations and technical assistance center
· Develop IT strategies and vision and articulates them to team members and other stakeholders
· Works with IT leadership, top Management business leaders, and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools, and technologies
2. Network Architecture Design
· Enable a highly scalable, fault-tolerant platform for corporate clients adhering to best practices to ensure optimal performance and achievement of customer SLAs
· Maintain knowledge of infrastructure/architecture standards and practices
· Support the delivery of connectivity products and services to the corporate customers
3. Strategic Infrastructure Management
· Responsible for the overall management of technical operations for the Division which includes setting strategic direction and objectives
· Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevates, drives, and transforms the business of customers
· Lead the implementation and operation of all technology infrastructure
· Articulate the principles and define guidelines for the evaluation and acceptance of network and infrastructure businesses
4. Project support
· Provide infrastructure architecture support for internal technical operations and the Project Management Office
· Work with stakeholders, IT leadership, and direct reports to establish one, three, and five-year roadmaps for various projects, including but not limited to, the development and implementation of a comprehensive telecommunications strategy for clients
· Manage, coordinate, and oversee program development and the execution of all technical projects including project definition, design and analysis, setup, testing, implementation, and documentation
5. Operational Excellence
· Establish KPIs and metrics for all areas of technical operations and use them to develop a lean, agile, and data-driven technical operations culture
· Participate actively and assume a leadership role where appropriate in architecture working groups and in support of the network and infrastructure strategic plan for Corporate Clients
· Develop a clear model for understanding the business criticality of systems and for establishing and maintaining appropriate levels of availability, redundancy, and continuity for technical operations
6. Operational Efficiency
· Maximize efficiency and continuously look for ways to drive cost out of technical operations processes
· Develop and maintain architecture, design, and implementation strategy for network and infrastructure
· Maximize technical capabilities for IPNX by designing profitable mechanisms and establishing the best standards for technical operations
· Establish capacity planning competency for corporate client’s network and infrastructure
Qualifications and Functional Skills
· Bachelor’s degree with a specialization in Computer Science, Information Technology, Engineering, or a closely related field (2.2/Upper Credit Minimum). Master’s degree in engineering, MBA or its equivalent preferred
· At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
· 10 years of experience as a technical operations manager or lead
· Demonstrated experience in facilitating small group and executive-level discussions on architectural direction
· ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable
· Network Optimization skills, Business Continuity, and Disaster Recovery
· Application Virtualization such as Oracle, Citrix, etc.
· Team Leadership that can inspire, motivate, and guide team members by fostering commitment, team spirit, and trust
· Well-developed interpersonal skills, demonstrated skill and passion for operational excellence by using automation and process improvements
· Detail Orientation and conflict resolution skills, Strategic technology acumen, and ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
· Ability to Identify and act upon opportunities for continuous improvement, able to devise unusual or radically different approaches to deliver value-added solutions and advanced technical knowledge of technology infrastructure.
· Extensive knowledge of end-to-end hardware development process and life-cycle, solid experience with technical projects from inception to on-time delivery in an Agile environment
· Analytical and problem-solving experience with large-scale and highly available systems, Knowledge of and experience with network technologies and ecosystems
· Experience in delivering multiple concurrent projects with aggressive schedules, experience leading training, process mapping, and documentation.
