Customer Service Representative – Sigma Consulting Group

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Answer incoming calls from customers.
• Assist customers with requests for information, complaints, making appointments, and resolving issues.
• Collect copays and deductible payments.
• Maintain and update customer and referral information.
• Ensure patient forms contain all necessary billing information.

Requirements

• Candidates should possess a Bachelor’s Degree qualification.
• 3 – 4 years of work experience.
• Strong written and verbal communication skills.
• Ability to communicate calmly and diplomatically with customers, co-workers, and visitors.
• Keen attention to detail, especially involving checking forms and documents for proper information.
• Working knowledge of Microsoft Office Suite or similar software.
• Proficient in customer service.
• Knowledge of medical insurance procedures.
• Active listening and comprehension skills.