The Customer Support Associate will support the success of the professional sales division by handling order entry, inbound calls, customer service and other support issues/sales functions as they arise. The right candidate will possess a strong dedication to working with a team to achieve a common goal at a high standard.
In this role you will:
- Explain products, services and pricing to customers
- Identify and execute up-selling opportunities
- Outbound calling to existing customer base
- Ensure each customer receives excellent customer service and an enjoyable customer experience
- Engage in productive time management to fulfill essential job functions
- Regularly meet with management to discuss opportunities for improvement
- Accurate order entry
- Process incoming order desk opportunities
- Log calls and tasks in Salesforce
- Adhere to company policies on pricing, shipping and discounts
- Appropriately field a large volume of inbound calls
Qualifications:
- Minimum of 2 years demonstrated successful customer service experience required
- Web savvy, familiar with Mac OS, Google web apps and Microsoft Excel required
- Proficiency with multi-phone systems required
- Salesforce and SAP experience preferred
Other Requirements:
- We’re currently working remotely due to county health orders but under normal circumstances the position will be expected to come to HQ in Watsonville, CA on an regular basis. Must be flexible.
Nordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are conditions of employment.
At Nordic Naturals, we’re committed to delivering the world’s safest, most effective nutrients essential to health. Our award-winning omega-3 fish oil and other foundational nutrients are research supported, expertly formulated, rigorously tested, proven effective and, best of all, great tasting. With products for the whole family, we deliver the nutrients essential for healthy living.
Nordic Naturals has been revolutionizing omega-3s since 1995, pioneering a new definition of fish oil as it relates to purity, freshness, taste, and dosage. Headquartered in Watsonville, CA, the company has expanded beyond solely omega-3s and offers complementary, foundational nutrients essential to health. Our portfolio, which is distributed to over 35 countries, includes more than 200 products in a variety of flavors and formulations for adults, kids, athletes, and pets. Family owned, Nordic Naturals works passionately to see generations of healthier, happier people around the world.
Nordic Naturals offers a great work environment, support for a healthy lifestyle, and an opportunity to be part of a company that’s making a positive difference. We are committed to the shared goal of promoting health and wellness by delivering the world’s safest, most effective omega oils. We see a growing worldwide market and need a great team of people to enable our company to continue to fulfill its mission.