Customer Service Representative – Trapezium Group

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions

• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• S.S.C.E, G.C.E, N.E.C.O or O.N.D / H.N.D.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Must be willing to learn & work with a team.

Salary
N65,000 – N75,000 / month.